About Us

Hitachi Construction Machinery Australia (HCA) is a leading manufacturer of construction and mining equipment.

The Opportunity

We are on the lookout for an experienced and motivated Service Coordinator to join our Service team based in the Somerton branch. This role will see you organising the day-to-day Field Service & Workshop activities within the branch, including planning work fronts efficiently and effectively to deliver Hitachi's promise of Total Customer Satisfaction.

Reporting to the Branch Co-ordinator, you will be responsible for:

Booking and scheduling all Workshop and Field Service works as well as managing invoicing and work in progress
Maintaining a high level of customer communication
Ensuring safety and efficiency of field service technicians
Ensuring effective utilisation of equipment and resources in line with customer requirements and agreed budgets
Preparing and updating work orders and timesheets in a timely manner, maintaining documentation and warranty claims with 100% accuracy

As the ideal candidate, you will have:

Previous experience in a Service Advisor, Scheduler/Planner or similar role
A strong customer service background with exposure to earthmoving or similar industries preferred
Ability to demonstrate exceptional communication and customer service skills while managing your time efficiently within a high paced work environment
Experience in coordinating the opening and closing of service information
A strong ability to handle several tasks simultaneously with an ambition for achieving success

Benefits - What's in it for you?

Exclusive staff discounts on a range of goods and services through our Employee Rewards Program
Employee Referral Bonus Scheme - Refer a friend and earn cash!
Permanent Full Time Position in a leading OEM with long term job security
Supportive management who value your input towards innovative ways to achieving success
OEM training and opportunities for upskilling with access to the latest technologies
You will be a part of a leading innovator in technology which genuinely values and ensures everyone is happy and safe at work

As part of our recruitment process, successful candidates may be required to undergo background checks, including (but not limited to) criminal history record checks and employment medical assessments.

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Hitachi Construction Machinery Australia

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