Become a part of a growing volume residential builder, where craftsmanship meets creativity and customer satisfaction is priority.
Substantial growth in their custom homes division has now led to the requirement for an experienced administrator to join their team high performing team doing pre site administration and colour selections.
Reporting directly to the Operations Manager your role and day to day duties will consist of the following :
- Prepare and lodge documents required for building approvals and permits.
- Maintaining onsite customer service relationships by creating and maintaining client files with the relevant contract and associated documentation;
- Coordinate, prepare and lodge documents required for building approvals and permits.
- Monitor the progress of all applications to ensure they are received within the allocated timeframes.
- Arranging contract appointments & variation appointments with clients.
- Assisting clients with colour selections and product re-selections when required.
- Onsite Liaison , providing client updates on a regular basis during construction.
- Updating clients on Post Construction items and works when required.
- Liaising with various internal departments including estimating and drafting teams to clarify progress or issues raised by clients and other departments;
- Other relevant administrative duties
To apply for this role the Customer Service Officer will posses the following skills and experience :
- Experience working for a volume residential builder is essential
- Experience in pre-site administration(certifiers) working for a volume house builder
- Good understanding of various stages of the construction process;
- Good understanding of building regulations, codes and architectural plans;
- Strong organisational skills with the ability to multitask and deal with a variety of activities;
- Good MS Office skills;
- Onsite Companion software experience preferred
- High attention to detail with a strong sense of urgency
- Exceptional customer service and communication skills
- Willingness to be hands on and a can do attitude
- A team player
On offer is the opportunity to work for this industry leading residential construction company. You will be part of a well established team working from state of the art offices.
If you are looking to be part of a company that really looks after their staff and promotes from within then this could be the opportunity you have been waiting for.
To find out more please call Dave Watson on 0405 156 654 or APPLY NOW
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