Your Role

As part of our management team, the Business Services Manager (BSM) will lead and manage the performance of the Business Services Team within AGE Consultants, to deliver operational activities related to the business’ systems, services and processes. You will develop, implement, and maintain standard operating procedures and policies to maintain business compliance, mitigate risks and improve customer experience.

Managing Competing Priorities In a Growing Business, You Will Work Closely Alongside The Business Services Team Contributing To The Team’s Delivery Of The Following Functions

Business governance, systems and processes.
Onboarding / off-boarding
ERP system administration and backend maintenance
Implementation of HSEQ documentation and compliance activities
Coordination of travel and training requirements (e.g First Aid Training etc)
Governance documentation
General business administration responsibilities

While taking a hands-on approach to day-to-day operations, you will coach and nurture an exceptional team of four Business Services team members, building capability across the organisation and empowering them to continually advance their skills.

This is a permanent, full-time role that is available now, as part of our ongoing organisational advancement and growth strategy.

About You

You will be an inspiring, people driven leader and Business Manager who drives results through listening to the needs of the business and then developing processes and governance to enhance productivity across the company. You will lead by example and influence your peers to deliver high-quality outcomes. By being directly involved in daily operations, you will demonstrate a strong commitment to the success of the team and its objectives. You will consistently follow through on your commitments and demonstrate honesty, accountability and transparency. As a confident leader, and relationship builder, you will encourage engagement and motivation at all levels in the business. Experience and/or qualifications in change management would be advantageous.

We currently operate from offices located in Brisbane, Newcastle, Townsville or Perth. While we offer hybrid working arrangement, we are seeking a candidate who is based in Brisbane and can spend at least 3-4 days per week in our Bowen Hills office. We will need you to travel to each of our region offices on occasion, to connect in person with your Business Services Team members, conduct onsite training and also supervise the setup of new offices across Australia as we expand. Our annual strategy day, social events, training workshops and end of year celebration are held in Brisbane.

To be successful in this role, you will need

A collaborative, knowledge sharing approach, as these are two of our company’s core characteristics
A mature, innovative approach to solving problems and managing change
A Bachelor of Business / Business Administration / Commerce (or similar) with a minimum of 5 years of experience in a similar team leadership role
Demonstrable commercial acumen, including HSEQ, governance and risk management
Comprehensive ERP (or multifaceted CRM) software management skills
A strong reliable internet connection if you choose to work from home as part of our hybrid working arrangements policy
The ability to manage multiple, competing priorities, under pressure
Experience in coaching, training and performance management

About Us

AGE Consultants is Australia’s largest specialist groundwater environmental consultancy. Founded in 1997, we exist to empower informed water decisions to help our clients, our communities, and our environment thrive. With over 35 geoscientists across our Brisbane, Newcastle, Townsville and Perth offices, and an outstanding support team, we combine water knowledge in the disciplines of hydrogeology, hydrogeochemistry, and groundwater modelling. Our vision is to be recognised throughout Australia and beyond as the go-to specialists in groundwater and environmental consulting for a changing world. We do this through:-

being a place people want to work
being good people to work with
building on our expertise and range of services
maintaining up-to-date knowledge
nurturing our long-term relationships
developing strategic partnerships
focusing on quality and improving our processes

AGE provides specialised groundwater management consultancy for national and international projects and we plan to open more offices throughout Australia as part of our strategic expansion plan. We have built a very successful company with a strong reputation for high quality work, and a leadership team who understand that our people are our strongest asset.

Why Join AGE?

Joining AGE as our Business Services Manager offers an exceptional opportunity to utilise your collaborative, quality driven approach to propel the advancement of the Business Services function, which is the backbone of our services. You will work with the largest and most respected team of specialist groundwater environmental consultants in Australia.

We have the capability, resources and impetus to drive growth, and invest in personal and professional advancement for our team, at every level of the business.

Your salary will be competitive and commensurate with your experience.

Our team enjoys a very comprehensive and attractive Employee Value Proposition (EVP), including but not limited to: -

Professional Development Opportunities;
Flexible work arrangements for all team members;
Competitive remuneration and Incentive Scheme Program;
Professional memberships;
Purchase of additional leave;
Additional paid parental leave;
Four RDOs per year (we call this our “Tools Down Day”);
Reward and recognition and wellbeing programs;
Employee Assistance Program (EAP) - a confidential professional counselling service employees and immediate family;
Flu vaccinations and annual skin checks; and
An annual health and well-being allowance.

As processes and technologies evolve, you will need to stay updated on industry best practices and access training to enhance your skills. This may include learning new software tools, attending workshops, or obtaining relevant coaching and certifications to support your professional growth.

How To Apply

All applications will be managed with strict confidentiality. Please submit your CV and include a Cover Letter outlining your interest in this role to our Careers Consultant, Susan Leon via the link provided. Please expect a response to your application within 5-7 working days.

We thank recruitment agencies for their interest however, AGE Consultants and Susan Leon do not wish to be contacted regarding this campaign and unsolicited CVs will not be accepted.

Australasian Groundwater and Environmental (AGE) Consultants jobs

Business Services Manager